Shipping policy
Shipping Method & Cost
Standard Shipping : delivered by your local postal service
Express Shipping : Via DHL, UPS or FeDex
Processing Time & Delivery Estimates
Once you ordered, we will process it ASAP in 2 to 5 days and upload the tracking number within 7 days.
Standard: takes around 10-30 days
Express: takes around 7-10 Days
The exact delivery days depend on the certain situation in your location, days like Christmas and Blackfridays will take a little more days.
Warehouse
China or US warehouse
Shipping Information Tips
The delivery address must be detailed and accurate - need to provide specific street number, building number and room number; The zip code should correspond to your city
1. For China, Macau(SAR) and HongKong(SAR), please fill with the chinese address and names;
2. for Taiwan, you must provide Chinese receiving information (Chinese name and Chinese address) and ID card number (passport number if you are a foreigner) ID number please write in the order notes.
Taiwan recipients must download the Ezway app and register an account, once the goods arrive at the Taiwan Customs without registering the account, the customs has the right to confiscate the goods, our company will not bear any responsibility or refund.
3. For Korea, your personal tax ID and Korean name (Korean name + Korean address + required personal tax ID (P + 12 digits) + (recipient phone number (010 + 8 digits)) are required according to the requirements of Korean customs clearance.
The information must be the same recipient's information, otherwise we will not be able to ship.
4. For Chile, Colombia, Turkey need to provide the recipient's tax ID - can fill in CPF/CNP/VAT/ passport ID/EOR.
5. For Saudi Arabia, a short address code is mandatory.
Format: 4 uppercase letters plus 4 digits.
Delivery will not be arranged without a valid code.
We do not ship to
A. Entire Countries & Regions
The following destinations are completely excluded from our shipping network:
Russia, Belarus, Israel, Gibraltar
India (due to high parcel loss rates)
Puerto Rico (PR), Virgin Islands (VI), Guam (GUM)
Alaska (AK), Hawaii (HI)
B. Specific Address Types (Worldwide)
We cannot deliver to these address types in any country:
PO Boxes (Post Office Boxes)
APO/FPO/DPO Military Addresses
Addresses on dependent or offshore islands
C. Regions with Specific Restrictions
Services are unavailable under these conditions:
South America: All destinations are restricted due to high customs tariffs.
South Africa: We do not ship to dependent islands or addresses containing the following keywords: box, posbus, plot, plaas, Farm, private bag, privaat sak.
Spain: Postal codes beginning with 07, 35, 38, 51, 52.
Multiple Parcels Delivery
We do our best to ensure that all your items arrive at the same time. Sometimes, our products are not always sent together, as different shipping options can be used depending on the product. Once the item has been shipped, you will receive a shipping notification email.
Order Changing and Cancelling
Unfortunately, we can't change the shipment once the product is en route, but you can cancel your order within 24 hours of placing it and reorder it with the exact details.
Please note that your address information must be specific to the street number, building number and room number.
Cancellation is not accepted once the package has been shipped. Otherwise the customer must bear the corresponding cost of any return.
If the package is lost or cannot be recovered due to the wrong address provided by the customer, the loss shall be borne by the customer. MP SHOP will not exchange orders or refund money.
Parcel Declare
Sorry the courier service does not accept this kind of declarations.
Duties and Import Taxes
Due to the customs policy of different countries, we CANNOT control the taxes. Our product price does not include VAT or import tax for your country. We will try our best to declare a comparatively lower value for the product. If you have further question about the declared value, please feel free to send us an email at lingcong.du@mppes.com.cn.